CallCenter

by V3fax

CallCenter is a phone application for Windows

Operating system: Windows

Publisher: V3fax

Antivirus check: passed

Last revision: Last week

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CallCenter is an innovative phone application for Windows that allows its users to turn their computers into their personal calling centers. With CallCenter a person can gain all the functionality and productivity that a real calling center has with less hassle. It's the perfect product for small business owners that need to be in constant contact with their consumer base.

Features:

Turn your computer into your own private call center at the push of a button.

Remote provisioning
Call transfer function
Conference calling options
Easy and simple to use
Free to use.

As a small business owner with a physical product, the need to be in constant contact with my clients became a priority. My poor cell phone just wasn't enough to keep up with the growing number of clients, and the issues they would have. I needed a system that was able to process, keep track of, and answer calls in a timely fashion. However, I didn't want to spend thousands of dollars doing it as well as hire a bunch of employees to keep track of. That is when I found CallCenter.

CallCenter gave me a fully functional virtual call center that I am able to man and run on my own without getting overwhelmed with multiple phone calls. The ease of use is what really attracted me to CallCenter. I'm able to communicate effectively to my entire customer base thanks to this little program. The customization and configuration options are nearly limitless. I have the system set up to where I can process a dozen phone calls in less than 15 minutes where it would otherwise take me a couple of hours just using my cellphone.

I think think the biggest thing I love about CallCenter is the conference call option. I can actually pool callers with similar issues into one call and assist them all at once! This allows them to get back to their lives without waiting on hold or sitting by the phone waiting for me to call them back. I can't imagine what I would do without CallCenter helping me with my business and I would recommend it to anyone that has trouble multitasking with clients they need to speak with.

ADDITIONAL INFO

Windows 7/8/10

USER REVIEWS AND COMMENTS

Arran

I love using CallCenter for Windows since it gives me access to the software that I need to mimic a call center anywhere I am. Regardless of whether I'm at home or in the office, I can have access to all the benefits that a professional call center might have thanks to CallCenter for Windows. The software handles call reception and routing, and can even play back messages and record them too.                        

Robert C.

CallCenter is a cloud-based customer service and support software that helps businesses manage and streamline customer service operations. With CallCenter, businesses can create and manage customer support cases, assign agents to tickets, and track customer satisfaction ratings. Its features include ticket management, customer surveys, case routing, and chatbot integration. The software also provides users with real-time insights into customer service performance.                        

Archie N.

I recently used a CallCenter software for my customer service related tasks. The software was easy to use, and the dashboard was intuitive. It allowed me to quickly access customer information and store notes. I could easily track customer interactions and assign tasks to team members. It also had a great feature that allowed me to send automated emails with updates regarding customers’ queries. Overall, the software was quite helpful in organizing customer service activities. The customer support team was also very helpful in getting me up and running with the software.                        

Blake J.

I recently had the opportunity to use CallCenter software for customer support. It proved to be very efficient in organizing customer interactions. It allowed me to quickly respond to incoming customer calls and queries. It also helped me to create personalized customer profiles. I found the software to be very user-friendly and it provided me with a ton of useful features. I liked that it allowed me to keep track of customer conversations and create detailed reports. The software also provided me with helpful customer service analytics. All-in-all, I found the CallCenter software to be a great tool for customer support.                        

Ben Q.

I recently switched to a CallCenter software and so far I'm impressed. It's very user-friendly and intuitive to use. The customer service people are friendly and very helpful. I also like the analytics and reporting tools that come with the software. It helps me track call performance and customer satisfaction.                        

Cameron Weagle

Call center software is a tool used by businesses to manage inbound and outbound customer interactions. It helps agents handle calls, emails, chat messages, and social media inquiries from customers. Key features of this software include call routing, IVR, call recording, real-time reporting, and analytics. It also provides automatic call distribution, call monitoring, and quality assurance tools to improve agent performance and customer satisfaction. Additionally, it integrates with CRM systems to maintain customer records and history for better customer service.                        

Connor Chyle

Call center software is a useful tool for managing customer interactions and improving the efficiency of call center operations.                        