ManageEngine ServiceDesk Plus

by ZOHO Corp.

A service management app, including support of service and/or asset management, as well as CMDB

Operating system: Windows

Publisher: ZOHO Corp.

Release : ManageEngine ServiceDesk Plus 9.3

Antivirus check: passed

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Succinctly, ManageEngine ServiceDesk Plus is one of the finest software releases focusing on product maintenance. We conclude this primarily due to its abundance of valuable features and a huge number of customizable options, of which things like remote configuration also make a difference. The software shared a few ready (as well as personalized, too) models to work with. In addition to that, developers also provide some handy videos and example guides for the best and most efficient use of the solution.

Trusted by many companies, both smaller and larger sizes, SD Plus is described generally as data-secure, easy-to-use, and favorable in terms of setting up and sharing among the workers, though the software can be also utilized on a smaller scale, even up to semi-personal use.


ServiceDesk focuses on providing the best possible service, mainly centering around convenient management made with care and some extras.
  • Fast and responsive incident management is also carried out in the form of built-in backups in case of software misuse.
  • Previously mentioned CMDB, a configuration management database relevant to splitting up the configuration modules into separate parts (or gathering them all together) for efficient IT infrastructure 
  • Direct service tabs, with a focus on IT-based products, with straightforward issues being sent to you by the users
  • Creation of knowledge bases, wiki-like FAQs about your site/product that provide the best and most comprehensible way of giving out information 
  • General information filling, as well as visibility options for different teams/members. Made to provide a fast introduction to the company's key individuals 
  • Secure data encryption techniques, as well as many cloud options for storage. This will sharply make a difference in the long run, especially if you operate large chunks of data

There are so many features to discover while using ME SD Plus, but it would take a lot (!) of time to go over even the basic ones. So as it stands today, ServiceDesk is the ultimate enterprise choice, combining and splitting all the needed tools in one place, while also being both user and developer-friendly.

Operating System: Windows Server 2008 R2 and above.
Processor: Quad-core, 2.0 GHz.
RAM: Minimum 8GB for smooth operation.
Storage: Minimum 20GB free hard disk space.

Intuitive user interface for easy navigation.
Effective incident and change management features.
Offers routine task automation for efficiency.

Lacks real-time updates which can lead to miscommunication.
Interface may be overwhelming for beginners.
Reporting functionality could be more robust.
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