SolarWinds Web Help Desk is one of the best software for business owners that want to streamline customer service. If you're a business owner like me, you know the hassles of dealing with customer complaints. You'll need to read every email and answer every call. SolarWinds Web Help Desk effectively eliminates all of that hassle with its intuitive automated system. There are a number of benefits you can expect to have with SolarWinds Web Help Desk, but the most notable are the following:
Nothing makes me feel better than knowing that my customer's complaints have been resolved without me needing to intervein. SolarWinds Web Help Desk allows me to customize my automated ticket system to help customers solve their own issues. This works two-fold for me, first, it eliminates minor problems that don't need my assistance, and it pushes customers that have serious issues to the front of the line. None of my customers have ever needed to wait a long time to get a response from me thanks to this automated help desk. Thanks to the 14-day trial, I was quickly able to determine whether or not this was going to be a good fit for the kind of business I run. After about 4 days, I knew that this was going to be a permanent part of my business. In a week, the SolarWinds Web Help Desk saved me roughly 45 hours of work that would be spent helping customers with questions. As my client list grows, the amount of time also saved increases. I have no doubts that I would have had to hire several people at this point, but thanks to SolarWinds Web Help Desk, I don't have to. If you have a business that is growing rapidly, you'll need some sort of customer support system, and SolarWinds Web Help Desk is it. I highly recommend it.
Have a fully functinal automated help desk to support your customers.